There is a saying “Culture eats strategy for lunch.” Boy, that has really been my experience. Over the years I have worked in situations were there was a new sheriff in town. In every case there were people that survived and even flourished and there were casualties.
We are in an era of significant market disruption, especially in the insurance industry. The way people are going to buy and the efficiency in which we will be able to sell will say a lot about our ability to survive or perish.